Refund & Return Policy

At Cuwab Sport, we want you to feel confident when shopping with us. If you are not satisfied with your order, you may request a return within 30 days after receiving your item.

Return Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition that 

  We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  
  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  
  To start a return, you can contact us at support@cuwabsport.store. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
  
  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  
  You can always contact us for any return question at support@cuwabsport.store.
  

  
  

  Damages and issues
  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  
  

  Exceptions / non-returnable items
  Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
  
  Unfortunately, we cannot accept returns on sale items or gift cards.

  
  

  Exchanges
  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  
  

  European Union 14 day cooling off period
  Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  
  

  Refunds
  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  If more than 15 business days have passed since we’ve approved your return, please contact us at support@cuwabsport.store.

  you received it
• In its original packaging with tags, if applicable
• Accompanied by a receipt, order number, or proof of purchase

How to Start a Return

To request a return, please contact us at support@cuwabsport.store with your order number and reason for return.

Please do not send items back without contacting us first. Once your return request is reviewed and approved, we will provide the correct return instructions and return address within 2–3 business days.

Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, please contact us at support@cuwabsport.store within 7 days of delivery with your order number and clear photos of the issue.

If the issue is confirmed, we will work with you to provide a suitable solution, which may include a replacement, refund, or return instructions.

Non-Returnable Items

The following items are not eligible for return:

• Personal care and hygiene products
• Custom or personalized items
• Perishable goods
• Hazardous materials, flammable liquids, or gases
  
• Gift cards and items specifically marked as final sale, if offered, are not eligible for return.

Exchanges

We accept exchanges for eligible items.

To exchange an item, please contact us first at support@cuwabsport.store. In most cases, you may need to return the original item first and place a new order for the replacement item.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@cuwabsport.store.

Orders can only be cancelled before they have been processed or shipped. Once an order has been processed or shipped, it may no longer be eligible for cancellation, but you may still request a return after receiving the item if it meets our return eligibility requirements.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If your return is approved, your refund will be issued to your original payment method within 5–10 business days.

Please note:

• It may take additional time for your bank or credit card provider to process and post the refund
• Original shipping costs are non-refundable unless the item was damaged, defective, or incorrect
• If more than 15 business days have passed since your refund was approved, please contact us at support@cuwabsport.store

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

If the return is due to an error on our part, such as receiving the wrong item or a damaged/defective product, we will provide further instructions and help resolve the issue.

Contact Us

For return or refund questions, please contact us:

Cuwab Sport
Email: support@cuwabsport.store