FAQs
General Questions
What is Cuwab Sport?
Cuwab Sport is an online wellness and fitness brand focused on practical wellness, home fitness, mobility, posture support, and post-workout comfort accessories for everyday use.
Where is Cuwab Sport based?
Cuwab Sport is based in Canada and serves customers in Canada, the United States, and other supported international regions.
How can I contact Cuwab Sport?
You can contact us by email at:
support@cuwabsport.store
Please include your order number if your question is related to an order.
Orders & Shipping
How long does order processing take?
Orders are typically processed within 1–3 business days before shipment.
Processing times may vary during weekends, holidays, high-demand periods, or due to product availability.
How long does shipping take?
Shipping times vary depending on your location, product availability, carrier service, and customs processing where applicable.
Estimated shipping timelines are provided at checkout or in our Shipping Policy.
Will I receive a tracking number?
Yes, when tracking is available, you will receive a shipping confirmation email with your tracking number after your order has shipped.
Tracking information may take 24–72 hours to update after shipment.
What should I do if I entered the wrong shipping address?
Please contact us immediately at support@cuwabsport.store.
If your order has not yet been processed or shipped, we will do our best to help update the shipping address. Once an order has shipped, we may not be able to change the delivery address.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Items must be unused, in their original condition, and in the original packaging where applicable.
How do I start a return?
To start a return, contact us at:
support@cuwabsport.store
Please include your order number and reason for return. Do not send items back without contacting us first.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
When will I receive my refund?
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days. Your bank or credit card provider may take additional time to post the refund.
Product Questions
Are your products medical devices?
No. Cuwab Sport products are intended for general fitness, wellness, mobility, posture support, and post-workout comfort routines. They are not intended to diagnose, treat, cure, or prevent any medical condition.
If you have a medical condition, injury, or health concern, please consult a qualified healthcare professional before using any fitness or wellness product.
How do I choose the right product?
Each product page includes details such as product features, use suggestions, and available options. If you need help choosing a product, contact us at support@cuwabsport.store.
Are product colors and sizes exact?
We make every effort to display product details accurately. However, colors may appear slightly different depending on your screen settings, and measurements may vary slightly depending on the product.
Payments & Security
What payment methods do you accept?
Available payment methods are shown at checkout. Options may include major credit cards, debit cards, and other secure payment methods supported by Shopify.
Is checkout secure?
Yes. Our store is powered by Shopify and uses secure checkout technology to help protect your payment and personal information.
Need More Help?
If you have any other questions, please contact us:
Cuwab Sport
Email: support@cuwabsport.store